FAQ

 

What types of products does Sumthn Official offer?

Sumthn Official specializes in a stylish range of premium tracksuits, including full sets and versatile windbreakers. Our products are designed for maximum comfort and a custom fit, featuring unique elements such as embroidered logos and innovative designs.

How can I ensure the right fit when ordering tracksuits?

To ensure a proper fit, we recommend consulting our description tab on the product page. It is important to measure yourself accurately  to select the best size for your needs.

What is your policy on refunds and exchanges?

All sales at Sumthn Official are final, and we do not offer refunds. However, exchanges are accepted within 7 days of receiving the product, provided the item is in new condition and accompanied by the original receipt. Please note that wearing the item will void the exchange eligibility.

How long does shipping take?

Orders typically ship within 1-3 business days after processing. Most orders are processed and shipped within 1-3 business days if the items are in stock. Please be aware that shipping times may be affected by external factors, such as COVID-19 related delays.

Do you offer free shipping?

Yes, we offer free shipping on all orders within the United States. To take advantage of this offer, please use the promo code "SUMTHNFREE" at checkout.

What should I do if my package is lost or stolen?

All shipments from Sumthn Official are accompanied by a tracking number. Once the package leaves our facility, we are not responsible for lost or stolen items. We recommend contacting the shipping carrier for assistance if you encounter any issues with your delivery.

How can I contact customer service?

You can reach our customer service team via email at info@sumthnofficial.com. We strive to respond to all inquiries promptly and assist you with any questions or concerns you may have.